NG
Nick G
1 reviews | Active since Feb 2013
07 Nov 2018, 17:04
Iniquitous debit card deliver arrangements
They want to deliver my new debit card. I work from home. They tell which day they will deliver it to my home without asking if I'm going to be at home all day then. When I say that's not convenient, they tell me they will charge me R100 to deliver at a time suitable to me or R100 to collect the card from the bank. It's iniquitous. Surely that can arrange to phone someone whose delivery it to a private house?
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FNB (First National Bank)'s replyOfficial
08 Nov 2018, 09:04Good day Nick,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply08 Nov 2018, 09:04
Official
Good day Nick,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)