1 reviews | Active since Jan 2016
INHERITENCE PAID INTO WRONG ACCOUNT !!
I was so furious with FNB Feduciary''s bad bad service once again ! - after I had two days prior wrote a report on TellPeter with regard to my inheritence which was dragging with my mother's (JEROOS) Trust. I was sighing with relief when I received an e-mail from Ms Tumurai on the 26th of January stated - 'Mrs Crafford these amounts will be paid into you account today - 26/01 ! I saw on the statements that the account number does not belong to me at all. It wasan account at ABSA that was closed more than 5 years ago and could not believe my eyes. The hilarious part is when the interest on this Trust Account paid out, for 7 years - FNB Trust had correct account.number ! Cathi Johnston, supervisor told me that I have to wait until ABSA send the money back ! How can they treat their clients like this? FNB you have to change your slogan of 'How can I help you'! I want FNB to pay the amount in my correct account TODAY - FNB can cancel their faulty transaction when they receive the monies back. Why must I be penalised for FNB Trust's mistake? An apology does correct mistakes. The right action is required. What about my interest once again?
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 856884.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 856884.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
