*****ing my money whilst no access to account

I decided to upgrade from a Premier account to a Private Client account about 3 weeks ago, and app**** through the App. At that time within about 12 hours I changed my mind due to fees etc. and I phoned immediately to say that they should not go ahead with the upgrade, I want to cancel my application. However I was told that the upgrade had already been completed and I would have to start a downgrade process.

Even though the upgrade was done in 12 hours without anyone even contacting me, the downgrade meant I had to wait for 5 full days before they sent forms for me to fill in and sign. I did this and they assured me that I would get a new Premier card and the upgrade was cancelled.

Now after another two weeks I still have not received the new card. In addition I now have TWO premier credit card accounts in my banking app, neither of which I can access or use myself, but money from Debit orders is going off - on BOTH accounts. Even though I do not have a card for either of them, not even a virtual card.

I have called almost EVERY DAY about my problem and each time the person says they will "escalate this with the credit department" and they will get back to me. No one ever gets back to me.

FNB if you are planning to take double amounts of money from me from accounts I do not even have access to I will call the Banking Ombudsman.