*****ing money and then having no answers

I just moved over to FNB a month ago, and I am so super unhappy!! I made a payment on Tuesday, not a debit order, a manual payment. This morning, 3 days later, I noticed that the amount was only deducted now, and it was deducted twice. I phoned customer service now, and was told by the consultant that they are aware that there was an issue with the virtual cards and amounts being deducted twice, but they don't have a turnaround time right now, and they don't have any answers. Which should already be a red flag. My next obvious question was, once the issue has been resolved, will the money be paid back to me, seeing that it was wrongfully taken from my account, after which the consultant said he unfortunately cannot confirm that. So we're really this relaxed about 100s or 1000s of people losing money? I'm not going to get my money back because there was a system malfunction on your side? This is so very pathetic. And zero communication from FNB? Were you waiting to see if people noticed it first? Moving to FNB was the biggest mistake I ever made. Also, it's the worst banking app I've ever used, the fees are ridiculous, and this week they allowed money to be deducted that was twice the amount in my account, and then I had to pay a R115 penalty?? Absolutely shocking