Infuriated

We have been struggling to get our business account unblocked since 22 November 2023. It is now 12 December 2023. Despite dealing with the correct department and countless calls made, where the three previous ones made on 5th, 8th and 12th December, speaking to very helpful consultants who have confirmed there is no reason for our account to be blocked and each have escalated to have the account blocked to no avail. On at least 4 occasions, the consultant escalated to management to call me. I have not received a single call. Massive reputational risk to ourselves as we are unable to make payments or receive any funds into our account. I am shocked and infuriated at this level of incompetence from the bank. Especially with the reassurance that there is nothing required from ourselves to expedite and we are dealing with the correct department. FNB, please resolve your internal processes and ensure that your clients are serviced accordingly.