INEXCUSABLE SERVICE

I did not plan on writing a bad review as I thought my problem had been solved but yet I get dissapointed again. I did a telephonic application for a credit card.I did not send the ocuments to confirm the apllication through afterwards because I was promised a quote. 2 weeks later I recieve a quote ( only had 6 days to send documents after telephonic agreement)

I went in to the FNB branch in worcester to do another apllication as I need to recieve the card. the guy that helped me, took my payslip for December etc. and said that the application is stll showing on the systen and that he will upload the Doucments and everything is in order my card would arrive in the next 2 days.

I went back a week later to listen where my card is because I had already arrange to do all my payments cash as I will be receiving my card soon to make up for the costs. When I returned I was told that there are still outstanding documents....I made a scene there because ABSOLUTELY NO ONE had phoned me to tell me this or ask for the documents.WHY THEN TELL ME IT WAS CONFIRMED AND ON THE WAY.

To top it all off,I had to wait untill this Monday before I could receive the documents from my work,I sent it through yesterday to the guy who had told me the documents are still needed. Today when I ask him to follow up on my application I am told that the card application had expired I have to come in to the branch again to do EVERYTHING over. THIS IS 2 WEEKS THAT I HAVE BEEN COUNTING ON THE CARD TO ARRIVE AS THE STAFF HAD TOLD ME. this is way past unacceptable .I am on the verge of being blacklisted and having court orders against me JUST BECAUSE FNB DOES NOT EVEN HAVE THE AUDACITY TO INFORM THEIR CLIENTS OF CURRENT SITUASIONS

Never in my whole life have I been nearly this dissapointed by anyone or any place. I am so close to having credit problems for the remainder of my entire life JUST BECAUSE OF PATHETIC OMMUNICATION. I wish I had taken my bussiness to a different bank because NOW as I type this I do not know how I will successfully get my life back together. IF ONLY I HAD NOT BEEN TOLD THE FIRST TIME THAT EVERYTHING IS IN ORDER,ALL HE HAD TO DO WAS PICK UP THE PHONE AND TELL ME "sir PLEASE bring your documents"

unbelievable.....