Ineptitude at FNB

Trying to get assistance from FNB when faced with a problem is worse than dealing with government departments at their worst.

I have been trying to solve an issue that occurred on 05th December 2024. I spent hours on end at some of their branches (Chris Hani Crossing, Eastgate Mall and Middelburg Mall) since then without getting the issue resolved. While the consultants at the branches might be helpful, their capacity is quite limited.

In the last 5 months, I have sat on the phone while being transferred from 1 inept help desk to the next and none of them could assist or refer me to the correct person. All I got was ''perhaps the back office would be able to assist you" and yet there's no way to get a hold of that "Back Office" because no responds to emails at FNB.

Because the issue involves both FNB and ABSA, I also have been trying to get assistance directly from ABSA even though I do not Bank with them and they simply requested FNB to supply them with "MT103 with UETR" for them to able to properly trace the transaction but NO ONE, I mean NOBODY is interested to assist at FNB at all.