eJ
elton J

1 reviews | Active since Nov 2011

27 May 2016, 13:56

inept staff opening account

<p>I have received such bad service from FNB business! my personal accounts have been handled so well!</p> <p>i keep getting asked to send the same SAR form as they say i have signed it with and electronic signature. then they want a CK2 which i requested with my accountant. they requested from CPIC and sent me the document. i had confirmation CK2 received and that they happy with it. i was told i need to answer 5 security questions and the account would be opened. i now got a call to answer 5 security questions again. i now get asked for SAR document again. i now get told i have not supp**** FICA docs. which i resubmitted on the 24th just in case. i now get told the CK2 doc is unacceptable - note its what CPIC supp****! i get an unprofessional email from Nakita Isaacs. i spoke to Charles Ford as i requested a manager (note he is not a manager) and i even asked for details to call Jacques Celliers office for assistance. Charles was rude. ignored several of my questions. Poor form FNB business. i am at the point where it would be faster to now go to standard bank. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 May 2016, 14:24
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 931153 .

Regards Complaints Resolution

Melinda Duvenhage

Email address: *** Tel number: *** (option one)