Inefficient ***** Department

My bank account was debited by Softicomp (********* company) for R99.99. This is clearly a ********** transaction, the charge was reversed and I stopped the debit order. However, it's very disappointing that the ***** department says that they cannot do anything beyond stopping and reversing the debit order. FNB will do nothing about ********** companies debiting our accounts. It's in your long term interest to do something about this, even if it will be costly in the short term. The banks banded together to put a stop to MMM but you do nothing about ********** charging your customers? Find all Softi Comp debits in your system block all of them for the sake of your customers. Please also decline all debit order requests from Softi Comp. I will lay ******** charges on my side.