Inefficient FNB ***** department

I was the victim of a ****, whereby I paid R15000 from my FNB account into a ********** Capitec account.

Capitec was able to freeze the account, and retrieve the money. Even though R15000 was paid back to FNB MORE THAN A MONTH AGO, FNB still hasn't allocated the money to me personally.

Reaching out on email doesn't seem to work. Asking for feedback is useless, as they don't get back to you. No progress at all! I have to keep going into a branch, or contacting them... It frustrates me as R15000 would go a long way to help me and my family get through the tough month of January when business is slow. I have been a customer with FNB for more than 10 years, and it's been a real slap-in-the-face to me when their motto reads "How can we help you?", and when you answer... no one actually listens.

Well done FNB for convincing me that your ***** department is anywhere close to being "on-the-ball" and efficient.