RL
ROBINA L
1 reviews | Active since Nov 2018
02 Apr 2019, 13:24
Inefficient FNB
Notified bank I was going to use my credit card overseas. On checking into my hotel and having to pay for my accommodation only to find that my payment/ card was blocked !!! For 2 months in a row my bond debit order has not gone off. I have contacted the home loans dept 4 times to get transferred to collections and visa versa with no resolve. Tried calling my "private banker" number permanently engaged .....another person tried to assist only for me to be cut off for the second time each time I was holding for 20 minutes .......FNB is becoming as useless and inefficient as the Johannesburg municipal accounts department ......time to move on
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Replies (1)
FNB (First National Bank)'s replyOfficial
02 Apr 2019, 14:50Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply02 Apr 2019, 14:50
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)