1 reviews | Active since Sept 2017
Inefficient card replacement
I ordered the replacement of my cheque cards on the 29th of August. FNB then messaged that the cards will be delivered by DVS. To date I have NOT received my cards yet and battling to get hold of the courier company. I have gone to the FNB in Durban North and the lady could not track the cards for me. Its now 3 weeks and experiencing huge inconveniences. I just need my cards urgently.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this to our attention.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
The complaint reference number is ***NF.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this to our attention.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
The complaint reference number is ***NF.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)