INEFFICIENT CALL CENTRE AGENTS AND BAD ATTITUDE!

A payment was made from a business account to what we thought was a business account. I would like to reverse the payment as well as find out who the account holder of the account we paid to is as this may be ********** activity I would like to report.<br> I have been transferred to 8 different people and no one is able to help. I then asked to be put through to the manager and was put on hold for 5mins before i hung up.<br> <br> I was in mid sentence with a call centre responder telling him that I keep being put through to the wrong department and he then transferred me, to the wrong department again.<br> This is extremely frustrating.<br> <br> Someone needs to get back to me immediately to sort this out before I consider taking my business elsewhere.