INEFFICIENT BANKING SERVICES

I have been an FNB customer for many years. I am based out of South Africa. FNB contacted mid 2024 about the need for me to send documents to meet KYC compliance. Today is January 13th 2025 and my issue is still unresolved. What a ridiculous service FNB is providing to international customers. I cannot even get them to send OTP to my international cell phone number to enable me transact on the mobile APP. I sent a request through today to have someone guide me on how to close my FNB account ASAP. I am waiting to see if I hear from them and get this process completed.