Inefficient and poor service by FNB

I was unable to find proof of payment for a transaction on my FNB app. I have been trying to get hold of my banker for 2 days with no luck. I decided to try the chat option on the FNB app. After being transferred to 3 people, and 45 minutes later I was advised to visit a branch for proof of payment transaction. What’s the point of online banking, a private banker and an online chat if nobody can assist you and you need to visit a branch for an online transaction. Very poor service FNB.