INEFFICIENT AND EXTREMELY LACKING CUSTOMER SERVICE

<p>Good Day</p> <p> </p> <p>I am extremely unhappy with the service of FNB, the complaints i have sent on email STILL HAS NOT BEEN RESOLVED. I would like to request that the below issues are sorted out immediately as i believe i have been patient enough with FNB. ONCE AGAIN 2 DEBIT ORDERS HAVE GONE OFF MY ACCOUNT WITHOUT MY AUTHORISATION, HOW CAN I EXPECT FNB TO PROTECT MY MONEY WE PAY SO MUCH AS IT IS!</p> <p> </p> <p>1. I would like to know what this honoring fee is all about</p> <p>Name</p> <p>Gold Business Account</p> <p>Account Number</p> <p>********** 3178</p> <p>Type</p> <p>DEMAND DEPOSIT</p> <p> </p> <p> </p> <p>1. Transaction Details</p> <p>Description One</p> <p>#EXCESS ITEM FEE</p> <p>Description Two</p> <p>1 ITEMS ON 17/06/07</p> <p>Transaction Amount</p> <p>155.00</p> <p>Service Fee</p> <p>0.00</p> <p>Authorisation Date</p> <p>09 Jun 2017</p> <p>Effective Date</p> <p>08 Jun 2017</p> <p>Post Date</p> <p>09 Jun 2017</p> <p>Current Balance</p> <p>-150.81</p> <p>Cash Amount</p> <p>0.00</p> <p>Original Currency Amount</p> <p>0.00</p> <p>ENC Amount</p> <p>0.00</p> <p>ENC Days</p> <p>********** 000000</p> <p>Cleared</p> <p>0</p> <p> </p> <p>2. Transaction Description</p> <p>Code</p> <p>5842</p> <p>Description</p> <p>Honouring Fee</p> <p>Category</p> <p>Fees</p> <p>Sub-Category</p> <p>Excess Fee</p> <p> </p> <p> </p> <p>2. On the 26th May i queried 2 debit orders off my account and i am still waiting for feedback and my money back and then you still want to charge me for a failed legit debit order due to these 2 unauthorised debit orders</p> <p> </p> <p>FNB - Customer Care <br />May 26</p> <p><br /> </p> <p><br />to me</p> <p><br />Dear Customer,<br /> Thank you for logging your Query with us. You will be contacted within 24-48 business hours to acknowledge your Query. Kindly note your Query reference number is: ********** Q.</p> <p>To follow up on your Query please contact ********** and quote your reference number.</p> <p>Alternatively, please email us at ********** /> <br /> Regards,<br /> FNB Care Team<br /> Fri May 26 06:52:01 SAST 2017.</p> <p>To read FirstRand Bank's Disclaimer for this email click on the following address or copy into your Internet browser:<br /> https://www.fnb.co.za/about-fnb/legal-matters/email-disclaimer.html</p> <p>If you are unable to access the Disclaimer, send a blank e-mail to<br /> ********** and we will send you a copy of the Disclaimer.</p> <p> </p> <p> </p> <p> </p> <p>Erica Foyn ********** />Jun 8 (11 days ago)</p> <p><br /> </p> <p><br />to FNB</p> <p><br />Good Day</p> <p> </p> <p>Please see below as requested</p> <p> </p> <p>Description One</p> <p>LMSA ********** 484615W170525</p> <p>Description Two</p> <p>********** 55267N</p> <p>Transaction Amount</p> <p>429.00</p> <p> </p> <p>Authorisation Date</p> <p>25 May 2017</p> <p>Effective Date</p> <p>25 May 2017</p> <p>Post Date</p> <p>25 May 2017</p> <p> </p> <p> </p> <p>Description One</p> <p>CREDITGAIN ********** -LFSA- 170525</p> <p>Description Two</p> <p>********** 12911N</p> <p>Transaction Amount</p> <p>395.00</p> <p>Service Fee</p> <p>0.00</p> <p>Authorisation Date</p> <p>25 May 2017</p> <p>Effective Date</p> <p>25 May 2017</p> <p>Post Date</p> <p>25 May 2017</p> <p> </p> <p>3. I had money cash deposited into my business account of R1400 cash deposit and now being charged R230.40. how is this possible?</p>