inefficient

I contacted the contact centre for a user name and password. Was given another number to call as ibwas supoose ro speak to online banking,. When i called that number, the call was answered by the same person who gave me the number.I was informed that I must call the same number again. When asked why she could not help me, her response is that her system is frozen. What is she getting paid for if her system is frozen. Surely she should not be answering calls if she cannot assist. I stated that I will wait for the <br> System to reboot. Only to be placed on hold and after a few minutes I was informed that someone will contact me. Which has not happen. The entire fnb contact centre was unable to assist. Nozipo could not even transfer the call to someone to assist me. The staff of Fnb is totally incompentent. My account will definately be closed. <br> In order for mr to be assisted.