Inefficiency in the ***** Department at FNB

FNB Blocked a portion of cash in my business account 18 months ago, they sent an email that I missed and then never ever called or sent any follow up emails. Due to it being a business account with alot of movement, I didn't pick up on the R7000 blocked.

A customer requested some stock from us and did payment, and then requested a refund and cancelled the order which we proved we have done now 18 months later since we are trying to sort it out with an email to the investigating office Thabo. The ***** department at FNB doesn't seem to have its ducks in a row, everyone throws you over to the next person and you can only get things done through the investigating officers, who are so busy, they cut your call when you try to call directly to them. Mr Lekota has been really helpful, but we are waiting for Thabo who didn't call us in 18 months to tell us pieces of our account are being blocked, to finally bite the bullet and respond to our email or call us. Release our R7000 or we will move millions of rands worth of transactions away from you guys as we lose patience.