Inefficiency at FNB

I Write this review with great concern from the poor service i have received from this reputable company over the past week. I sent an email to one of the consultants at FNB Because i wanted to pay off my credit card and close it , To my surprise the consultant did not receive the email , I then took a further step to call them and process this transaction through a phone call , I have not received any response ever since yet i was told the turn around time would be a few days , 3 to be exact. There seems to be inefficiency and this is concerning and calls for urgent attention, i have my personal reasons for taking a step to settle my credit card and closing it off , why can't the FNB Consultants be sensitive towards these reasons i have given as a customer , why are they trying to lure me into keeping something that no longer best serves my or my needs. Kindly respond to this urgently , i will be waiting for your prompt response in this regard. i can be contacted at ***.