Hellopeter
Share Your Experience
mS
monwabisi S

1 reviews | Active since May 2016

28 Aug 2017, 12:30

Inefficiency and lack of protection

I have an FNB premier account.. I have been subjected to numerous frud transactions.thisnisnthe second account that I need to close because FNB justnlets ***** happen. Frudulent trascations happend after I had cancelled a card that was lost..fnb cannot give me answers on how that happened..I have een with the call centre for over an hour and nobody can help...they even refuse to give me the complaints line. So much for premier account service excellence. FNB has lost a loyal customer for life

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Aug 2017, 14:51
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

Another complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

mS
monwabisi S's update08 Sept 2017, 08:46
Reviewer Update
This is very disturbing for me.This issue has not been sorted out..I got an email saying the account has been blacklisted yet even yesterday my account was used....what should I do now...Fnb premier has failed me in more ways they I can account..the premier resolution team is even avoiding me becouse they cannot account for this....what do I need to do now.....may account is sitting on a negative balance that is growing daily and its seem the entire fnb team is failed to assist me nor they can explain how an account that was stoped is being used time and time again. IS THIS THE REASON WHY PEOPLE ARE LEAVING FNB FOR CAPITEC
FNB (First National Bank)
FNB (First National Bank)'s reply08 Sept 2017, 12:04
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)