Inefficiency

I opened an Estate Late account with FNB and was informed that it would take about 30min to open the account at the fourways branch. Was satisfied with the service received. About 5 days later, I tried transacting from the account however I kept getting a “not permitted” error. I called the call centre and was told the account is still going through a verification process. Why was I not told about this when I initially opened the account because I would have made an informed decision to continue with FNB or try another bank. 7 days later and the account is still not verified. Very frustrating!!