Ineffective online application system.

I app**** for Fnby account online over a month ago, to this date the account is not yet active. I did receive the card and gave the courier guy all the required documents. Despite several calls I made to their call centre and not getting answers as to why the account is on hold. Only to get an email yesterday from Fnbkyc that I need to send birth certificate copy, which I also gave to the guy, as if it’s my mistake. When I call Fnbkyc I’m told it takes time for the documents to be scanned to their system. I don’t think it’s fair for me to be affected by their ineffective system or processes. I hope they try to find a solution to this problem and activate the account as soon as possible or I’ll move my accounts elsewhere, where they will take me serious as a client.