Ineffective Admin and Complaints Resolution department
<p>On 26 April 2016 09:52 AM i settled an FNB Credit card and up until this day my credit record hasnt been updated. I have been dealing with Nthati Ntlama who takes a week to respond to emails and doesnt answer her line. I have been calling the number (087) ********** the whole day and the line is being dropped. I sent another email this week, no response, no phone call.</p> <p> </p> <p>Please can someone else help with my quiery as Nthati clearly is not willing to help.</p>
Good day thebza706,
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our Credit Card Department to get this sorted out ASAP and will be in touch as soon as the necessary arrangements have been made.
The reference for your complaint is 955658.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Good day thebza706,
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our Credit Card Department to get this sorted out ASAP and will be in touch as soon as the necessary arrangements have been made.
The reference for your complaint is 955658.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)