EH
Esther H
1 reviews | Active since Sept 2010
03 Dec 2018, 10:01
Ineffecient Service
My debit card has expired.I was notified over a week ago that FNB will be in contact to arrange delivery of a new card.I have not received a call.In addition I have tried phoning for assistance but I cannot get to speak to a human being.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
03 Dec 2018, 10:32Good Day Esther
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***NF
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***NF
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply03 Dec 2018, 10:32
Official
Good Day Esther
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***NF
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***NF
Regards,
Client Experience Team
Tel number: ***
EH
Esther H's updateReviewer Update
10 Dec 2018, 15:31Fnb contacted me to arrange delivery of my card, i was told delivery would take 3- 5 working days.So i cancelled my plans and made sure i was available..and as can be expected it is now the end of 5 working days and still no card delivery.Fnb has steadily just become lazy,innefecient and out of touch with customers.i only get a call to sell me something but never to actually provide any service for that i have to go to hellopeter.Will definately be looking at other banks.
EH
Esther H's update10 Dec 2018, 15:31
Reviewer Update
Fnb contacted me to arrange delivery of my card, i was told delivery would take 3- 5 working days.So i cancelled my plans and made sure i was available..and as can be expected it is now the end of 5 working days and still no card delivery.Fnb has steadily just become lazy,innefecient and out of touch with customers.i only get a call to sell me something but never to actually provide any service for that i have to go to hellopeter.Will definately be looking at other banks.