Ineffcient Giant

On 21 June 2018, Sithembiso Ndlovu called me to tell me that they wanted documents for my daughter for an account that has been open for over 4 years. I sent the documents to him anyway and before I knew it, the account no longer appeared on my profile. I sent an email to find out what was happening and to date, no one from FNB has had the decency to call me and explain what is happening. Next thing is I receive a call from CCD couriers telling me that they need to talk to my daughter to deliver a card. Card for what? Where is that account? For something that has been on my profile, why don't I have an explanation to where the account is?? You have become a frustrating monster FNB to deal with. One has to resort to complaints before some basics are fixed? Is that the meaning of our relationships now? Right now, your couriers cannot deliver your so called card because you are so inefficient that you have supp**** my number for a delivery that I am not aware of and addressed wrongly.