individualCRS

I am highly disgusted with the service I have received from FNB with regards to this individualCRS form. I received the emails and SMS's, and after confirming with a consultant on the secure chat on the app, I filled in the form and sent it through. Later on I get a call from someone asking me to confirm my details so they can check if it is the right person they are taking to, of which I refused. I asked what is the issue and what do they need from me, she advised I did not complete the form and need to check the box's either yes or no if I am a permanent resident or not. I told her I am no a resident I am a South African Citizen as per the information right above that check box, she said yes but I need to just check the box.

The form says "IF APPLICABLE" then requests passport details, country of origin etc. This information is not applicable to me why do I need to fill it in???????????????????

I have praised FNB to everyone I know to only be frustrated by this.

My reference number is: REF:***

And now it seems my account is blocked because of not knowing the difference.