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JB
Johan B

1 reviews | Active since Feb 2020

23 Aug 2020, 12:24

Individual Information requests regarding SARS repeatedly

I have received an email and email from FNB requesting Individual tax information on 3 July 2020. I have completed these forms and have sent them back.

I received another email yet again requiring the same information on 1 August 2020, completed these forms yet again, and have sent them through, yet again.

Today, 23 August 2020 I received this email yet again.

I feel this is utter incompetence from FNB, and each time getting threatened that your account may be blocked if this isn't done. I have the proof of it being done and sent on both occasions. If my account is affected in any manner due to this, I will hold FNB personally responsible for damages that may occur, whether financially or whatsoever.

For a huge corporation of this size, showing this incompetence, I wonder if I'm using the right financial institution.

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JB
Johan B's update24 Aug 2020, 16:27
Reviewer Update
After this complaint, which was launched on a Sunday. I received an email, informing me regarding feedback within 24 to 48 hours. I was informed via email, regarding my complaint reaching relevant departments. A consultant from FNB CRS named Luvo confirmed the 2nd receipt of information and that the information was correct. He said he will combine my account, and I will receive an sms. Few minutes later I received the message, and within a minute or so, I received another call from Luvo asking if I did receive it. He said that it means my account is combined and that all information is up to date. Thank you Luvo for your professional help.