Hellopeter
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AV
Adelaide V

1 reviews | Active since Jun 2015

05 Sept 2018, 11:40

Indignant FNB customer

I have been following up on an unauthorised payment with Avis and FNB off my chequing account. Avis who has been helpful enough to provide all the necessary info and has also helped me engage with FNB have done all they could on their part. I have been engaging with an FNB representative who promised to investigate the matter who still hasn't gotten back to me for several months now. I am growing very impatient now. That money deducted from my account was not authorised and I would like to have my money back. Could someone get back to me asap.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Sept 2018, 12:58
Official

Good day Adelaide,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

AV
Adelaide V's update01 Nov 2018, 12:33
Reviewer Update
Hi Naomi, After lodging my initial complaint, I did have someone get back to me. I explained my issue all over again and FNB promised to get back to me with some answers. I have followed up twice via email and still nothing. I am NOT going to let this issue go, I would like to be provided with hard evidence in response to my query. This issue has been going on long enough and has been a big inconvenience to me. At this point it seems I have no choice but to escalate this issue to the Ombudsman for Banking Services.
AV
Adelaide V's update22 Nov 2018, 10:17
Reviewer Update
Good day, i am still waiting on feedback with regards to my follow up on 01 Nov 2018 at 1233hrs. Could an FNB representative who is able to assist me get back to me please. This non responsiveness by FNB is highly unacceptable.