AM
Andrew M
1 reviews | Active since Mar 2014
27 Jul 2019, 01:57
Incredibly poor service from FNB
Absolutely pathetic service from the Online Business Banking. No feedback. No communication. Inefficient staff. Inefficient systems. Incorrect information given. Incorrect phone numbers for branches. Ask for one set of forms to be submitted, then ask for ANOTHER different set of forms to be submitted. They seem to love to mess clients around...by not requesting the correct information. Slack,lousy pathetic service. How these banks stay in business with service like this is beyond me. Complaint reference number is ***.
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FNB (First National Bank)'s replyOfficial
27 Jul 2019, 10:26Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply27 Jul 2019, 10:26
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)