Incredibly Poor Service at FNB Pavilion, Westville

We visited the Pavilion, Westville FNB branch on Friday and were reminded why we dislike having to go into the bank. From the moment we walked in, we were met by a very uninterested employee at the door. We need a very specific bank statement and she said you need to request this online, without actually listening to what we needed. When we said we had tried this she ignored us and continued talking to what looked like a friend.

We also required a few other documents and as always, we were told that FNB Westville was unable to give us what we want. After getting a little angry suddenly FNB could give us some of the documents we requested.

For the bank statements we were put though to the call center (even though we were inside the bank) where we held for 50 minutes getting pushed from one person to another. Still none of these operators could actually give us anything we wanted and half of them weren't even listening and just waiting for the opportunity to put us through to someone else.

After the unsuccessful 50 minute call center ordeal we spoke to the bank manager. She was supposed to try and get the required documents and told us she will get back to us first thing on Monday morning. Its almost the afternoon and we have heard nothing.

The premiere bankers were also unable to help us at all and weren't even listening to the request. This service has proven to be completely useless to us from the time we have had it as they cannot provide anything outside of the general banking transactions which we can do online anyway.

We still are no closer to getting the paperwork we urgently require, after following every avenue, and to top it off with Incredibly poor service from FNB Westville, we are truly at our wits end.