1 reviews | Active since Aug 2012
Incredibly incompetence
<p>While abroad there was a problem with my credit card, I was told by FNB to cancel my card and I was told a new card would be couriered to me in Japan, it eventually arrived more than 2 weeks later. When opening the envelope yesterday I discovered that a cheque account card was incorrectly sent to me. I called FNB internationally and after 2 conversations (after being incorrectly transferred and cut off a few times, each time having to repeat my story from the top) the problem still has not been resolved, ridiculous.</p>
Good day AndrevanRensburg,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is 991582
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Good day AndrevanRensburg,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is 991582
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)