ZW
Zoe W

1 reviews | Active since Mar 2013

19 May 2017, 09:48

Increasing credit limit on credit card is a drag

<p>I see other people have complained about the same thing, but I'll add my voice to the previous concerns raised.</p> <p> </p> <p>I am a private client with FNB, and I increased my credit limit on my credit card on Wednesday 10th May. The transaction was approved, and I sent through the supporting documents (which absolutely no one informed me about, I had to phone myself). Unbelievable that ten days later, still nothing from the bank, no feedback whatsoever. When I phone to enquire they just say "we have received everything we need".</p> <p> </p> <p>So much for the age of technology and FNB being the most innovative bank in the SA market.</p>

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply19 May 2017, 09:57
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)

ZW
Zoe W's update22 May 2017, 12:37
Reviewer Update

Still no feedback.

FNB (First National Bank)
FNB (First National Bank)'s reply22 May 2017, 12:50
Official

Good Day

Apologies for the frustration. I have escalated this with the sense of urgency.

Kind regards,

Daffnie Govender