1 reviews | Active since Mar 2013
Increasing credit limit on credit card is a drag
<p>I see other people have complained about the same thing, but I'll add my voice to the previous concerns raised.</p> <p> </p> <p>I am a private client with FNB, and I increased my credit limit on my credit card on Wednesday 10th May. The transaction was approved, and I sent through the supporting documents (which absolutely no one informed me about, I had to phone myself). Unbelievable that ten days later, still nothing from the bank, no feedback whatsoever. When I phone to enquire they just say "we have received everything we need".</p> <p> </p> <p>So much for the age of technology and FNB being the most innovative bank in the SA market.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Still no feedback.
Still no feedback.
Good Day
Apologies for the frustration. I have escalated this with the sense of urgency.
Kind regards,
Daffnie Govender
Good Day
Apologies for the frustration. I have escalated this with the sense of urgency.
Kind regards,
Daffnie Govender
