Increase Revolving Loan

<p>I have a few accounts with FNB for many years. I have been a loyal client from the Juior Bob days. <br />However, this experience makes me want to reconsider moving banks. </p> <p> </p> <p>It started by me phoning into the cutomer care centre and asking for directions for applying to increase my revolving loan. </p> <p>I was told by the consultant that my query will be forwarded to the correct department, and I was to be contacted within 24 hours. <br /><br />True to the word, and raising my faith more in FNB, I was contacted by a consultant within 24 hours. <br />We went through the process of increasing my revolving loan. <br />After this call, I was told that the loan will be increased either 24 to 48 hours. <br /><br />48hours lapse and my account has no change. <br />At this point, I called into the call centre to direct me to revolving loans. It seems no one knows of this department as I was transferred to the Loans department and they even said they are not sure why I was directed here. <br />I was then transferred to another department, where I had explain my saga and without even been polite, I was rudely transferred to another department. From there I waited for 17minutes before the phone was dropped. <br />I called back this time spending 43 minutes been taken to every department as I had to explain my case to each person that answered the call. </p> <p><br />Still no resolution and I have not received the any email confirming my application was successful. <br />FNB called me and accepted my application telephonically. </p> <p>I need this to be resolved. I am very dissapointed in the service I received. <br /><br /></p>