Incorrectly Reserved Funds

It's almost a month when I made an online booking with my fnb cheque card. The card validation failed because of wrong ccv number. I rectified and the booking went through<br> I realised that both the transaction were reserved. I immediately called my private banker and explained my situation and he told me that the money will be released when the hotel do their banking<br> I called the hotel & explained my situation and ask them to do process my payment. They did as requested and R3,647.68 was debited from my account. I called the banker again to notify him that the company has done their banking. He told me it takes up to 5 days for the money to be relieved. Since I had no choice, I waited<br> After 5 days I contacted the banker and spoke to another banker who gave me a totally different story and sent me forms to fill and return to her so they can relieved the funds<br> 5 days passed I asked how far and I was told they don't know when will money be relieved<br> I am highly disappointed at the service FNB is giving me. It's the last place I expected such service.<br> It's high time I moved my account to another bank which take their customer serious<br> A highly disappointed and unsatisfied client<br> Siweya K