SM
Shameem M
1 reviews | Active since Nov 2016
02 Jul 2019, 00:12
Incorrectly informed of fee costs & charged exorbitant deposit fees as a result
A couple of months ago, I opened a business bank account with FNB. My primary need was to have cash deposits included in the fees. I worked with a business banker to set all this up but he did not specify that deposits were only ATM deposits. In none of the correspondence was this stated. I ended up doing cash deposits inside the bank with the teller and I was charged ********** fees. When I tried to contact my banker, he said he app**** for a refund. It is now 6 weeks later and I still don't have my refund. I am so disappointed with FNB right now
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Replies (4)0
Replies (4)
FNB (First National Bank)'s replyOfficial
02 Jul 2019, 11:26Good Day Shameem Mahomed
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply02 Jul 2019, 11:26
Official
Good Day Shameem Mahomed
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***
Regards,
Hello Peter Team
Tel number: ***
SM
Shameem M's updateReviewer Update
02 Jul 2019, 22:53Good evening,
We got a call from the personal banker who insists that he sent us the brochure with the details of the account. He actually just sent us a generic brochure to choose an account and throughout our many calls and emails to him, he never specified the deposit types even though the entire reason for the business bank account was for cash deposits. He is refusing responsibility and therefore the refund.
Thanks,
Shameem
We got a call from the personal banker who insists that he sent us the brochure with the details of the account. He actually just sent us a generic brochure to choose an account and throughout our many calls and emails to him, he never specified the deposit types even though the entire reason for the business bank account was for cash deposits. He is refusing responsibility and therefore the refund.
Thanks,
Shameem
SM
Shameem M's update02 Jul 2019, 22:53
Reviewer Update
Good evening,
We got a call from the personal banker who insists that he sent us the brochure with the details of the account. He actually just sent us a generic brochure to choose an account and throughout our many calls and emails to him, he never specified the deposit types even though the entire reason for the business bank account was for cash deposits. He is refusing responsibility and therefore the refund.
Thanks,
Shameem
We got a call from the personal banker who insists that he sent us the brochure with the details of the account. He actually just sent us a generic brochure to choose an account and throughout our many calls and emails to him, he never specified the deposit types even though the entire reason for the business bank account was for cash deposits. He is refusing responsibility and therefore the refund.
Thanks,
Shameem
SM
Shameem M's updateReviewer Update
04 Jul 2019, 20:12Still no response from anyone at FNB regarding this issue.
SM
Shameem M's update04 Jul 2019, 20:12
Reviewer Update
Still no response from anyone at FNB regarding this issue.
SM
Shameem M's updateReviewer Update
08 Jul 2019, 19:49it's been a week since my complaint and nothing has been done from FNB's side yet. Please advise what is being done.
SM
Shameem M's update08 Jul 2019, 19:49
Reviewer Update
it's been a week since my complaint and nothing has been done from FNB's side yet. Please advise what is being done.