AU
AK U

1 reviews | Active since Oct 2015

10 Nov 2016, 11:52

INCORRECTLY DEBTING MY ACCOUNT TWICE....WORST SERVICE

<p>MY ACCOUNT WAS DEBTED BY R3786.77 ON THE 25TH WITHOUT MY PERMISSION , IT TOOK 24HRS TO RETURN IT BACK , NOW ON THE 7TH OF NOVEMBER AGAIN OF R500, WHAT IS GOING ON ? TAKING MONEY WITHOUT MY PERMISSION. ? I EMAILED CUSTOMER SERVICE TWICE AND NO REPLY OR FEEDBACK ???????????????????????????????????????????????????? I WILL CLOSE MY ACCOUNT WITH FNB FOR SERVICE LIKE THIS , I GOTTA BE 24?7 ON THE PHONE TRYING TO FIX THIS WHEN IM AT WORK.......!!!!!WORST BANK EVER.....I REALLY REGRET DOING BUSINESS WITH YOUR'LL , MY PAYMENT STILL HASNT CAME THROUGH , COME ON...........!!!!!!!!!!!!</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Nov 2016, 12:55
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)