Incorrectly debited business account

On the 23rd Oct 2017 I woke to an sms notification of a transaction debited from my business account, which not processed by myself. I later went to a branch to query this transaction and was advised that O was not the only one whom experienced this and that the ***** department is aware of these transactions that of their clients business and they would refund the monies lost by midnight.

This morning the monies were still not returned to my account and the account was subsequenlty overdrawn and more costs to my business. I called in and was told that the matter is being handled and they arr awaiting Absa to fix things on theor side. Firstly I don't bank with Absa, I need the money back in my account asap. I have a business to run. I was then told they don't know when the refund will take place and if the cost incurred will be reversed or not.

Please give feedback on the status of this matter as I need those funds back in my account asap.

Regards Danny