1 reviews | Active since Jul 2015
INCORRECTLY CHARGING INTEREST ON CREDIT CARD
So on the 30th of September 2024 My Credit Card account was debited R-35.62 (labeled as interest) and on the same day they credit my account for R0.01for my account being in credit ( my account was about 50 rand in the plus ){always} i try and phone the Credit Card consultants and at fist you cannot get hold of anyone (gets transferred from pillar to post and then when you finally reach the correct department the phone gets dropped on you. forced me to visit in person the actual bank branch nearest to me only to be told they do not have someone to assist i have to use the phone and contact the CC department (ok i do that in branch ) explain everything to the person that assisted me.... [ i have to wait 24-48 hours for them to reply with this message : Good day MR RENIER J LUBBE
Please find communication regarding case number CAS-***5-R1S5W3
Please be advised that the payment was due on the 24th of August and client paid late on the 26th of August.
Client is liable for the interest charged due to late payment.
***2 STMT BAL 1,032.83
***4 TOTAL DUE 155.00 I then reply with the below message and then i get ignored .
Good Morning.
The interest i an inquiring about is the R 35.62 Charged to my account on the 30 September 2024 where you in the same date credited my account for R0.01 for the credit that i had into my account
the R155.00 was the debit order minimum payment for the amount outstanding in august
Kindly clarify the above 35.62 interest on my account.
THE SCARY THING IS THAT THESE PEOPLE IS RESPONSIBLE FOR THE MONIES IN OUR ACCOUNTS BUT CANNOT DISTINGUISH BETWEEN A MINIMUM MONTHLY DEBIT ORDER AND INTEREST CHARGED TO AN ACCOUNT (i was out of country in August when i did not have time to settle the account before the minimum payment was due that is not what i a inquiring about I want to know why my account was charged interest in September when my account was clearly in the black and not in the red in my opinion this is ***** committed by the bank i have not received a response from any department since sending my reply and i am done waiting for a reply hence my review
I get a phone call Friday11th October afternoon late from an FNB Representative . They claim that interest was charged on the 28 th day after the account was in the red BUT.... I pointed out that on their website they claim that you can ,
The FNB Representative then proceeds to tell me that this is not true and that interest is immediately charged at the end of the month My account was in the red from end of July 26th (give or take a day ) just before i went out of country for a couple of weeks and i settled the account when i came back. The account give or take a day was only in a minus for 28 days after this the FNB Representative says to me that they will have to calculate the days and they will reply and until today i have not received a reply...
Why advertise one thing and then do something else... FNB clearly false advertise promises on their cards just to ***** your money at the end of the day .
I get a phone call Friday11th October afternoon late from an FNB Representative . They claim that interest was charged on the 28 th day after the account was in the red BUT.... I pointed out that on their website they claim that you can ,
The FNB Representative then proceeds to tell me that this is not true and that interest is immediately charged at the end of the month My account was in the red from end of July 26th (give or take a day ) just before i went out of country for a couple of weeks and i settled the account when i came back. The account give or take a day was only in a minus for 28 days after this the FNB Representative says to me that they will have to calculate the days and they will reply and until today i have not received a reply...
Why advertise one thing and then do something else... FNB clearly false advertise promises on their cards just to ***** your money at the end of the day .