US
Ugashni S
1 reviews | Active since Dec 2012
23 Dec 2019, 16:11
Incorrect upgrade of account
On 14 December 2019 I attempted to increase my credit card limit. The app however erroneously upgraded me to Private Clients. I called the call centre immediately and a call was logged. I was given a turnaround time of 3 to 5 working days. I called yesterday and was promised feedback today but haven't received anything. I am still waiting for resolution, and am currently unable to transact on the card which is obviously highly frustrating during the festive season.
Please can you urgently investigate?
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
24 Dec 2019, 08:59Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply24 Dec 2019, 08:59
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
US
Ugashni S's updateReviewer Update
27 Dec 2019, 09:02Good day
After my initial call, I still have not received any feedback or action on my problem.
This issue has taken almost 2 weeks to resolve - it is getting ridiculous now.
Please can this be resolved urgently!
After my initial call, I still have not received any feedback or action on my problem.
This issue has taken almost 2 weeks to resolve - it is getting ridiculous now.
Please can this be resolved urgently!
US
Ugashni S's update27 Dec 2019, 09:02
Reviewer Update
Good day
After my initial call, I still have not received any feedback or action on my problem.
This issue has taken almost 2 weeks to resolve - it is getting ridiculous now.
Please can this be resolved urgently!
After my initial call, I still have not received any feedback or action on my problem.
This issue has taken almost 2 weeks to resolve - it is getting ridiculous now.
Please can this be resolved urgently!