AB
Anneli Brooks-Smith

1 reviews | Active since Dec 2017

30 Sept 2020, 08:01

Incorrect transfer from a FNB account to a FNB account takes 5 - 7 working days to be reversed

I made an unfortunate error and transferred funds from a transactional FNB account into non-transactional FNB account. I immediately phoned the call centre to get it reversed as I need to use the funds to pay my accounts as it is month-end. Although the call centre was very helpful it takes 5 - 7 working days for the money to be reversed. How is that helping clients?

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Replies (1)
AB
Anneli Brooks-Smith's update03 Oct 2020, 10:23
Reviewer Update
I have still not had feedback and the funds have not been reversed yet. Customer service is a joke.