1 reviews | Active since Mar 2009
Incorrect settlement details - Puleng Mokoena
On the 21st November i requested a settlement letter from Puleng Mokoena for a loan which i have with FNB. After making the payment on the 28th, i received a notification that the account number is invalid. I sent this notification immediately to Puleng as she was the one who sent me the bank details. To date i have not received any feedback from her. I also informed her that this will affect my credit rating and i will be liable for penalties.
This level of service is extremely unprofessional. I expected at least a response from her and this issue resolved. I have informed Puleng via my last email correspondence that i will not be held liable for any penalties!!
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)