1 reviews | Active since May 2014
Incorrect selling
I was contacted to upgrade my cheque & credit account with a bundle option. This was done telephonically and within a few hours I have a new credit card number and cards were ordered. I was told that the upgrade would be beneficial and I would be saving monthly on interest and would earn additional ebucks. I have since looked into this and I won't be better off. I contacted FNB and was told I would need to wait 7 days for my request to return to the Gold option I was previously using. .. and the best part is I actually don't qualify for upgrade!! ref Rs ********** 2337
Good day Theresa,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference***NF issued for your complaint. I have referred the complaint to FNB Premier Resolution Centre and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Theresa,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference***NF issued for your complaint. I have referred the complaint to FNB Premier Resolution Centre and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***