1 reviews | Active since Mar 2016
Incorrect rewards loaded
i spent quite alot last month only to get minimum ebucks
I am on reward level 4 but when I go to purchase vouchers it only gives me 20% which is incorrect as it suppose to be 30%.
My points and my discount vouchers is incorrect.
Please rectify urgently!!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB eBucks for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB eBucks for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one