Incorrect Reversals forms and Private banker is missing

<p>Hi,</p> <p> </p> <p>I needed to apply for reversal of an online payment transaction from my online banking. Every time I submitted the for the request was rejected because the forms was incorrect. How many form templates are there? I currently have 3 different once. One was send by the private client department and the other two by the reversal.</p> <p> </p> <p>My private banker is also missing in action.</p> <p> </p> <p>This is sad as my previous private banker was excellent and I always had a good experience with Fnb up to now.</p> <p> </p> <p>Regards,</p> <p>Stephan</p> <p> </p>