incorrect reversal and bad service from call cntre

I have contacted the credit card call centre regarding a reversal on my credit card...they have sent me from pillar to post that forced me to go to the branch in stellenbosch where lee-anne jonkers was so helpful and when she contacted the call centre she got the same run around that has forced me to this point.<br> <br> On the 25 Jan 2016 there was a payment made to my credit card for the amount of R3426.50. This amount has been reversed 01 April 2016. I want to know what this is, who reversed and where is my money. I need someone to contact me urgently with answers....<br> <br>