Incorrect reporting and lack of information

FNB updated incorrect information on my app profile indicating I'm in arrears on my Nedbank credit card. I have never been in arrears. When I called Nedbank, they advise that my account has never been in arrears and is currently still up to date.

Why is FNB reporting incorrect information on my Profile of a different Bank????

I spoke to a Premier Banker on FNB Chat Noxolo, who referred me to a different division and the person did not understand the nature of the query.