CN
Charlotte N
1 reviews | Active since Mar 2015
10 Mar 2015, 10:00
incorrect refund of deposit
On the 4th March 2015 between 7.30 and 8.30pm, I deposited R6300 via the fnb atm onto my credit card...the cash was \taken in"by the atm but a slip was printed out that showed that the deposit was unsuccessful. I contacted the fnb call centre and was informed that i need to go into the branch and fill in an atm dispute form.<br> The next morning at 8.00am"
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FNB (First National Bank)'s replyOfficial
10 Mar 2015, 13:15Hello CN77,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 642603.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 642603.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply10 Mar 2015, 13:15
Official
Hello CN77,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 642603.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 642603.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)