JH
Jesse Hemson-Struthers

1 reviews | Active since Feb 2015

07 Feb 2015, 08:25

Incorrect R15,000 Debit Card Charge

While travelling in the US, flying Delta airline, I was charged R15,000 for a flight and not allowed to board due to my South African debit card not passing their security check and therefore not issuing the ticket!<br> <br> After numerous attempts to contact the airline customer service division failed, I was forced to dispute the transaction (in August 2014). I have been back and forth with FNB/RMB and my account is now overdrawn due to this charge (I had to repurchase another ticket to travel)! This transaction was incorrectly charged to me and needs to be refunded as a matter of absolute urgency (with interest)!<br> <br> I am at the stage where I don't feel safe using my Debit card, especially while travelling!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Feb 2015, 07:54
Official
Hello jdhs,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 623953.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)