Incorrect product sold

I posted a review 7 days ago requesting my credit and cheque account to be downgraded as the telly sales request to upgrade to platinum did not benefit me with regards to ebucks. I was contacted by FNB apologizing and was told they had forwarded my complaint to the relevant departments. It's a week later and I still hold platinum accounts, seems my concerns were not important enough to attend to. .. it was just all about getting a sale. The upgrade was also immediate on my profile but to have the accounts reverted to their old status is now an issue.