1 reviews | Active since Dec 2014
INCORRECT PRODUCT
<p>On the 13 July 2016 I received a call from a Sales Agent from FNB offering me a Platuimun credit card, I agreed seen as I am a Premier cheque account client. Only to find out the card was gold and not what the application scoring was for. I am distured and very dissapointed in FNB not only that but the mere fact I layed a complainant and upuntil nobody has contacted me. I called the consulatnt and explained the product I see is not what I had agrred to. He assured me he will have the matter resolved and get back to me. I am not concerned about the credit facility it is the prinicipal behind it incorrect product been offered, no customer service proves I am not valued but just a another sale number.</p>
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
The nerve of FNB to call while I am driving on my way home and that does not even tip it off the person that called was Bernadette Trompetter she was rude and unproffessional and still had the nerve to send me a email that I must contact FNB to resolve my query. I advised her that it was not a conveienant time to call. I could hear in her voice that she werent to please so she drops me a email I called and it werent convienant so now you contact us?????????? pathetic i expected much more from FNB. I will be considering moving my accounts else where and advising family members and friends ..................
The nerve of FNB to call while I am driving on my way home and that does not even tip it off the person that called was Bernadette Trompetter she was rude and unproffessional and still had the nerve to send me a email that I must contact FNB to resolve my query. I advised her that it was not a conveienant time to call. I could hear in her voice that she werent to please so she drops me a email I called and it werent convienant so now you contact us?????????? pathetic i expected much more from FNB. I will be considering moving my accounts else where and advising family members and friends ..................
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)